True or False: The Push Notification channel can always reach customers on their device?

The statement that the Push Notification channel can always reach customers on their device is false. Push notifications rely on several conditions to be successfully delivered to users' devices. These conditions include whether the user has enabled notifications for the app, whether their device has an active internet connection, and whether the app is installed and functioning correctly on the device.

If a user has opted out of push notifications or if the app is uninstalled, notifications cannot be delivered, regardless of whether the device is technically capable of receiving messages. Furthermore, if the device is inactive or in a state where it cannot connect to the internet, notifications will not be delivered until the device is back online. Hence, this answer accurately reflects the limitations of push notifications in reaching every customer at all times.